How To Place an Order
We think you’ll find our website easy to order from. Simply click the “Add To Cart” button on the item page, and follow the directions to check out through our secure online ordering system.
The contents of the shopping cart will be transferred to International Checkout’s secure website for processing. You’ll be shown shipping options and charges, and be given a choice of payment methods including PayPal, bank transfer, credit card, and payment in your own currency.
If you need any assistance with placing your order, please contact firstname.lastname@example.org
All European in-stock orders are shipped within 48 hours. All International in-stock orders are shipped within 72 hours. Orders received Saturday and Sunday will be processed on the next business day. Be aware that weekends and holidays are not considered business days.
Some orders may be delayed as we thoroughly investigate the validity of credit card transactions and verify billing information, and we can’t be held responsible for order processing delays because of this. This is all done for your security.
We’ll choose the carrier to ensure prompt, efficient delivery to your address.
All orders are processed immediately upon receipt, so please make sure your address, phone number, email address and requested shipping method are correct before you submit your order. Please also check your email confirmation carefully, as it is a result of the information you have entered, and we cannot be held responsible for incorrectly entered information. Please see below regarding additional shipping charges as a result of incorrect addresses.
Packages shipped and/or delivered with incorrect address information
If the information you provide us as you place your order has incorrect or incomplete address information, we may be charged by the delivering carrier (DPD, UPS, FedEx, etc.) an address correction fee. Examples of incorrect information include missing Apartment or Suite numbers, incorrect zip codes, missing floor number or building number if applicable, incomplete name (Main St. vs. Main Ave. vs. Main St. NW). We do reserve the right to charge your credit card for these fees. They vary among carriers and type of service.
In addition, if you ask the delivering carrier to route your package to an alternate address or if the address you provide us is considered undeliverable, we reserve the right to pass those additional fees along to you. Examples of undeliverable packages include, but are not limited to: orders that have incorrect address information, packages that are refused for any reason when delivery is attempted, packages that aren’t delivered in 3 delivery attempts, packages unclaimed at the UPS local office or any other reason out of UPS’s control that result in the package being returned to us. Please make sure the addresses are correct, the recipient knows the package is coming and that the location is suitable for daytime delivery of packages. If a package is shipped to your home address and you ask the carrier to forward it to another address, additional fees may apply. If a package is undeliverable for any reason, it may be shipped back to us by the carrier, and we reserve the right to bill your credit card both for the return shipping and the outbound charges to reship your package. Any claim of non-receipt must be made within 48 hours of the time the package was delivered, according to the delivering carrier’s delivery information.
Review Your Information Carefully!
It’s important that you carefully enter your information while placing your order. Some common errors are:
- typing errors (“typos”)
- entering billing information on the shipping information page and shipping information on the billing page
- incorrect zip code
Each order is reviewed by our staff before it is processed, and we’ll do everything possible to try to catch an error before your order is shipped, but it is ultimately up to you to make sure the information you submit is correct. You always have an opportunity to review your information before you submit your order and we ask that you do this carefully. We do reserve the right to bill your credit card for any address correction or shipment rerouting fees we are billed from the shipping carriers.
The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost of your order before you enter your credit card info. Shipping carriers are used at our sole discretion, and orders may be held to ship complete.
Tracking My Package
After your order is shipped, we’ll send you an email shipment confirmation. We’ll detail which items have been shipped, how much was billed to you, and which item(s) may be on backorder, along with their expected ship dates. We’ll also provide a shipment tracking number, and easy links to the shipping carriers’ websites, so you can track the status of your order. Contact Us if you need help tracking your order.
Additional Shipping Information
We ship from a variety of locations all over the Europe, so your order may be delivered in parts and arrive sooner than you think!
Items backordered will be noted on your order confirmation and will be shipped as soon as possible via Standard Delivery at no additional shipping charges to you. Backorder dates are based on the individual manufacturer’s estimated delivery date to us and are subject to change without notice. We are in continual contact with the manufacturers and ship backordered items as soon as possible. However, there are unforeseen circumstances that delay items. We update our information as soon as we are notified by the manufacturer. Please be assured that we are working hard to fulfill your order upon receipt of the merchandise. We only charge for shipping once per order and only charge your credit card for items when we ship them
Important Information for International Customers
- We are required by law to list the price you paid as the customs amount of the package.
- We are required to accurately list the contents of your shipment. Descriptions such as “educational materials” are no longer acceptable.
- Upon arrival of your package in your country, the delivering carrier may contact you to arrange payment of any local duties / taxes / customs charges assessed by your government. Keep in mind that we have absolutely no control over these charges.
- When ordering from centre-region.eu, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Centre Region UAB reserves the right to charge the customer for customs duty in the event of non-payment. If you refuse to accept delivery of the package, we reserve the right to charge your credit card for both outbound and inbound shipping charges. In addition, you are responsible for both the outbound and return shipping charges for any item that does not clear customs in your country. All prices listed are in Euros and your credit card will be billed as such.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.